Our Vision is to be the leading global logistic provider.
To provide efficient logistic solutions globally, employing sound management practice.
Our Core Values
Jihan freighters was established in 1993. It started its business as a parcel carrier offering door to door services to all major towns within Kenya. Within a span of a year, the company established itself as a market leader in door to door deliveries and expanded its services. We pride ourselves in providing logistics services of high quality that are cost effective. Our clients benefit from efficient and competent service delivery in Clearing and Forwarding, Transport, Airfreight, Shipping agency.
Jihan Freighters Limited has its Head Office in Mombasa and branch offices in Nairobi, Kisumu, Eldoret, Nakuru and Malindi.
Jihan has a strong worldwide network to handle your shipments to and from any part of the world by sea and air.
Jihan Freighters Limited has established a quality management system modeled on ISO 9001:2008 which it continuously improves to enhance its effectiveness in service delivery. The model consists of five key processes and sequenced as follows: Quality Management System, Management Responsibility, Resource Management, Service Realization, Measurement, Analysis and Improvement. All Jihan Freighters Limited processes are sequenced accordingly.
To effectively implement the system and realize customer requirements, Jihan Freighters Limited has put in place the following criteria and methods needed to ensure that both the operation and control of these processes are effective.
- Availability of resources and information necessary to support the operation and monitoring of these processes.
- Monitoring, measuring and analysis of these processes.
- Planned actions necessary to achieve planned results and continual improvement of the processes.
To achieve the company objectives and to make the slogan, “Satisfaction Guaranteed” a reality, various personnel employ their efforts tirelessly.
The services of the departmental heads must be applauded as they have so far made the company proud to be one of the leading transport and courier service providers in Kenya.
MR. RAPHAEL KALEO
QMR & Customer Care Officer Mombasa
Believes in the principle of professionalism. Serves his customers with utmost satisfaction. Ensures that the company operates per the ISO standards for the end goal of satisfying the company’s customers. Effective communication is his major concern.
“ When you want it done, you get it done ”, is a saying that most of Jihan Freighters staff live by. Realizing the company and individual objectives entails sacrifice. The ISO project has created double responsibilities for all employees who want to see the organization sail through in this world of quality.
Everybody is everyone’s mentor, appraiser and advisor, in this just course of effective and efficient service provision.
With this morale, the departmental heads are able to meet the company policy statement while working towards its mission.